Booking Terms & Conditions

deposits

Deposits are taken at the time of appointment booking.

The deposit secures your appointment and is deducted from the price at time of appointment.

Deposits are refundable with 24hrs notice prior to appointment start time is given to chancel or reschedule.

Due to time and cost, if less than 24hrs notice is received to cancel/reschedule the appointment your deposit will not be refunded.

Please note - Cancellations that meet the requirements for deposit refunds are refunded through the payment gateway and take 7 to 14 days to be processed by the credit card company and show back in your bank account.

appointment RESCHEDULING

To reschedule your appointment you can find a link in your confirmation email to do so - this link will let you make any changes up to 24hrs before appointment start time. If it does not let you make changes to the appointment it means that there is less than 24 hrs until appointment start time & you will need to make a new appointment booking with a new deposit.

Cancelling appointments

Appointments can be cancelled via the link in your booking confirmation email. This link is valid to use up until 24hours prior to your appointment start time. If the link does not work it means that there is less than 24hours until the appointment start time - your deposit will not be refunded.

NO REFUNDS FOR ANY COMPLETED APPOINTMENTS

Due to time and cost, no refunds are given for completed appointments.

If you experience an allergic reaction please make contact immediately so the extensions can be removed.

If you experience a major loss of extensions within 72hrs following appointment please make contact immediately so you can be seen for a complimentary appointment - the complimentary appointment must take place within 1 week of your original appointment. Any major loss after this time allotment is not of application error and does not meet requirements of a complimentary appointment.